Emerald Bay Bikes Privacy Policy

Last updated: 10/2/2025

Thank you for visiting the EmeraldBayBikes.com website (the “Site”). Your privacy is important to us. This Privacy Policy describes how Emerald Bay Bikes (“we,” “us,” or “our”) collects, uses, and discloses your personal information. By using or visiting the Site, or otherwise providing us information, you agree to the practices described in this policy.

1. Scope & Applicability

This Privacy Policy applies only to information collected online through the Site. It does not necessarily cover offline collection (for example, at events or via paper forms). We are not responsible for privacy practices of websites linked to or from our Site that we do not control.

2. Information We Collect & How We Use It

a. Registration & Ordering

When you register an account, place an order, or access certain features, we may collect:

 

  • Your name
  • Shipping and billing address
  • Phone number
  • Email address
  • Payment information (e.g. credit card)
  • Any additional information you provide (e.g. discounts, preferences)

If you choose to use third-party payment options (e.g. “buy now, pay later” services), you may be asked to supply additional information (such as last 4 digits of SSN or birth date). We use these details only to facilitate the transaction and do not store sensitive personal data beyond what is necessary.

We use this information to:

Process and fulfill your orders

  • Communicate with you about your orders and account
  • Customize your experience and provide relevant content
  • Provide customer support
  • For internal analytics, improvements, and marketing

b. Email & Communications

If you opt in, we may use your email address to send you newsletters, promotional offers, or notifications. You can unsubscribe at any time (see “Your Choices” below). Note: you cannot opt out of operational emails relating to orders you place (e.g. shipping confirmations).

c. Cookies & Tracking Technologies

We (and third parties) use cookies, web beacons, pixels, and similar technologies to:

  • Recognize you when you return
  • Keep you logged in
  • Track how you navigate and use the Site
  • Measure ad performance and serve tailored advertising

You can modify your browser settings to refuse cookies. However, disabling cookies might limit your ability to use portions of the Site.

d. Log Data & Technical Info

We automatically collect certain technical information, such as:

  • IP address
  • Browser type and version
  • Referring/exit pages
  • Device type and operating system
  • Time and date stamps
  • Pages visited and links clicked

We use this for system administration, troubleshooting, analytics, and improving our Site.

e. Reviews & User Content

If you voluntarily submit a product review or comment:

  • We may ask for your email and general location
  • Your location data (city or region) may be viewable by others
  • Any additional information you submit with the review may be displayed publicly — do not include sensitive personal data

f. Age Limitation

We do not knowingly collect personal information from individuals under the age of 13. If you believe someone under 13 has provided information, contact us and we will delete it promptly.

3. How We Share & Disclose Information

a. Internal Use & Affiliates

We may share your information within our group of companies or with affiliated entities for internal operations, marketing, or service improvement.

b. Service Providers & Partners

We contract with third-party service providers to help us with operations like:

  • Payment processing
  • Shipping and delivery
  • Email delivery
  • Hosting and data storage
  • Marketing and analytics

We provide them only the information necessary to perform their function, and we require they protect your data in accordance with confidentiality and security standards.

c. Advertising & Promotional Use

We may allow advertising partners to collect identifiers, usage data, or other non-sensitive information to serve you more relevant ads. This may involve cookies or tracking from third parties.

d. Legal Requirements & Safety

We may disclose your personal information if required by law (e.g. court order, subpoena), to comply with legal obligations, or to protect our rights, property, or safety — or that of others.

e. Business Transfers

If Emerald Bay Bikes is acquired, merges, or sells assets, your information may be transferred — subject to this Privacy Policy.

f. Non-Personal / Aggregated Data

We may share aggregated, de-identified, or non-personal usage statistics with partners or publicly without restriction.

4. Data Security

We employ physical, administrative, and technical safeguards to protect your data, including SSL/TLS encryption in transit, restricted access controls, and secure data storage. Despite these measures, no system is completely foolproof; we cannot guarantee absolute security.

5. Your Choices & Rights

  • Access / Correction: You may request to review, correct, or update your personal information.
  • Opt-out / Email Unsubscribe: You may unsubscribe from marketing or promotional emails via links in emails or by contacting us.
  • Account Deletion / Disable: You can request to disable or delete your account to prevent future use.
  • California Residents (CCPA): If you are a California resident, you may submit requests to delete or access your personal data under CCPA.
  • To make these requests, contact us at:
  • Email: [your opt-out / privacy email]
  • Phone: [customer support number]

Please do not send sensitive information (like full credit card numbers) via email.

6. Offline Information Handling

When you provide information offline (for example by phone, mail, or in person), we will treat it according to the principles outlined here. We may need your personal data to complete orders, support inquiries, or maintain records.

7. Changes to This Privacy Policy

We may update this policy periodically. When we do, we will revise the “Last updated” date and post changes on the Site. We encourage you to review this Privacy Policy often to stay informed. If you have questions, please contact us at:

  • [Customer support phone]
  • [Support or privacy email]

Emerald Bay Bikes — protecting your privacy as you ride forward.